# Some customers in AWS eu-west-1 may experience elevated latencies

- Provider: [Temporal Cloud](https://down.guide/temporal-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 7h 3m
- started 2026-07-20 13:47 UTC
- eu-west-1
- eu, eu-west-1
- id: DWN-c6225613e0
- Official page: https://stspg.io/nd7x8259j3gt

## Updates from Temporal Cloud
### 2026-07-20 13:47 UTC: investigating
Some customers in AWS eu-west-1 may experience elevated latencies starting 13:47 UTC time.

### 2026-07-20 14:18 UTC: investigating
We are continuing to investigate this issue.

### 2026-07-20 19:11 UTC: identified
As of 17:53 UTC our engineering team has identified the issue and is actively working to restore normal service. We will provide another update as more information becomes available.

### 2026-07-20 19:50 UTC: monitoring
Our engineering has implemented a fix and we are seeing normal service return to this region. We are continuing to monitor.

### 2026-07-20 20:50 UTC: resolved
We have continued to see normal activity in this region with latencies holding at pre-incident levels. This incident is now resolved.

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