# Synchronization with GitHub fails

- Provider: [Travis CI](https://down.guide/travis-ci)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 31m
- started 2022-12-20 14:13 UTC
- User Sync
- id: DWN-631bbed0d3
- Official page: https://stspg.io/8zbhgt479x28

## Updates from Travis CI
### 2022-12-20 11:30 UTC: investigating
We are currently investigating the issue.
The symptoms are that either adding new repository or installing Travis CI GitHub App from scratch results in repositories not being activated and builds cannot be triggered.

### 2022-12-20 11:41 UTC: identified
The issue has been identified, fix is being implemented.
Adding/activating new repos will not work for now.

### 2022-12-20 12:11 UTC: monitoring
We're draining the pending messages to GitHub API queue. It may take some time before all affected accounts are enabled again.

### 2022-12-20 14:13 UTC: monitoring
User synchronization operational. The queue drain was finished at GMT 13:00. We will be monitoring the situation over next hours, looking for any remaining issues caused by the incident. You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.

### 2022-12-20 15:44 UTC: resolved
This incident has been resolved.
You may need to reinstall Travis CI GitHub App if you added a new repository or created a new account between 19 December 2022 12:06:34 and 20 December 2022 GMT 13:00:00.

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