# Builds are not triggering for travis-ci.com

- Provider: [Travis CI](https://down.guide/travis-ci)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 2m
- started 2020-09-24 09:12 UTC
- Linux and Windows Builds
- id: DWN-7c3db816e3
- Official page: http://stspg.io/tgswyl9pmfv9

## Updates from Travis CI
### 2020-09-24 09:12 UTC: investigating
We are investigating the root cause behind why builds are not triggered for travis-ci.com

### 2020-09-24 09:41 UTC: identified
The issue has been identified and a fix is being implemented.

### 2020-09-24 09:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2020-09-24 10:14 UTC: resolved
This incident has been resolved.

### 2020-10-01 13:18 UTC: postmortem
We are extremely sorry about the outage on this incident and we would like to share some action that has been taken;
\* Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC.
\* Issue: \*\*Unstable VCS service, high memory usage\*\*
\* Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository
\* Solution: Check suspended flag before API calls, infinite loop retries removed.
\* Fixed time: 24.09.2020 10:14 UTC
\* Action required from users: None
\* Issue status: Fixed
Thank you for your understanding.

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