# Egress connectivity timing out

- Provider: [Trello](https://down.guide/trello)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2023-12-04 16:33 UTC
- us, us-east-1
- id: DWN-02cb598103
- Official page: https://stspg.io/nyppxxhgxb3l

## Updates from Trello
### 2023-12-04 16:33 UTC: identified
We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

### 2023-12-04 16:43 UTC: identified
Including Atlassian Developer

### 2023-12-04 16:54 UTC: identified
We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet

### 2023-12-04 16:59 UTC: monitoring
The issue was identified and a fix implemented. We are monitoring currently.

### 2023-12-04 17:15 UTC: resolved
The systems are stable after the fix and monitoring for a specified duration

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