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down.guideby Sazabi
Trello
DWN-8fe1391063TrelloResolved

Users experiencing issues with Email to Board failing

Partial outage Lasted 2h 2m · started · Trello's page

Level
confirmed
Worst impact
Partial outage
Components
Trello.com, API, Atlassian Support - Support Portal, Atlassian Support Ticketing, Atlassian Support Knowledge Base
Down Index
49of 100

What to do

  • Check whether you use Trello Trello.com, API, Atlassian Support - Support Portal, Atlassian Support Ticketing and 1 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.

    Anything that failed between 2025-07-15 03:43 UTC and 2025-07-15 05:45 UTC may need a replay.

  • Subscribe to Trello's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=trello works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Trello 3

  1. investigating

    We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.' Our team is investigating with urgency and will provide an update as soon as possible.

    provider

  2. investigating

    Our team is continuing to investigate the cause of errors relating to Email to Board actions in Trello. For those continuing to experience issues with Email to Board we encourage users to manually create their cards in Trello directly in the meantime. We apologise for any inconvenience caused and we will provide further updates as the investigation continues.

    provider

  3. resolved

    Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello. The faulty configuration has now been reverted and Email to Board functionality should now be working as expected. For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello. We apologise again for any inconvenience caused by this issue.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8fe1391063

Is Trello still down?

No, this incident was resolved 2025-07-15 05:45 UTC. For Trello's live state, see https://down.guide/trello.

How long did it last?

2h 2m, from 2025-07-15 03:43 UTC to 2025-07-15 05:45 UTC, by the times Trello posted.

What was affected?

Trello named Trello.com, API, Atlassian Support - Support Portal, Atlassian Support Ticketing and 1 more.

What caused it?

Trello hasn't published a root cause. If it does, it shows here.

Where does this come from?

Trello's official status page, https://trello.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed