# Users experiencing issues with Email to Board failing

- Provider: [Trello](https://down.guide/trello)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 2m
- started 2025-07-15 03:43 UTC
- Trello.com, API, Atlassian Support - Support Portal +2
- id: DWN-8fe1391063
- Official page: https://stspg.io/qkxk74nx51rx

## Updates from Trello
### 2025-07-15 03:43 UTC: investigating
We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.'
Our team is investigating with urgency and will provide an update as soon as possible.

### 2025-07-15 05:17 UTC: investigating
Our team is continuing to investigate the cause of errors relating to Email to Board actions in Trello. 
For those continuing to experience issues with Email to Board we encourage users to manually create their cards in Trello directly in the meantime.
We apologise for any inconvenience caused and we will provide further updates as the investigation continues.

### 2025-07-15 05:45 UTC: resolved
Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello.
The faulty configuration has now been reverted and Email to Board functionality should now be working as expected.
For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello.
We apologise again for any inconvenience caused by this issue.

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