Issues affecting user syncing, Atlassian Administration

What to do

• Check whether your product depends on Trello. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 19m it lasted.

  Anything that failed between 2025-06-25 09:38 UTC and 2025-06-25 10:57 UTC may need a replay.

• Subscribe to Trello's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=trello works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Trello 4

1. investigatingJun 25, 2025, 9:38 AM UTC

   We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

   provider

2. identifiedJun 25, 2025, 10:21 AM UTC

   We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

   provider

3. monitoringJun 25, 2025, 10:41 AM UTC

   We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

   provider

4. resolvedJun 25, 2025, 10:57 AM UTC

   Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

   provider

Corrections

None so far.

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