# Investigating new product purchasing

- Provider: [Trello](https://down.guide/trello)
- Level: confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2024-02-29 01:27 UTC
- id: DWN-c9ed34f1a6
- Official page: https://stspg.io/psq4kfq0f2zk

## Updates from Trello
### 2024-02-29 01:27 UTC: investigating
We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.

### 2024-02-29 02:53 UTC: resolved
Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.

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