Email to Board feature isn't working as expected for some customers

What to do

• Check whether you use Trello Trello.com, API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 10m it lasted.

  Anything that failed between 2024-09-25 19:22 UTC and 2024-09-25 21:32 UTC may need a replay.

• Subscribe to Trello's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=trello works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Trello 5

1. investigatingSep 25, 2024, 7:22 PM UTC

   We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.

   provider

2. investigatingSep 25, 2024, 7:51 PM UTC

   We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.

   provider

3. identifiedSep 25, 2024, 7:58 PM UTC

   We've identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we're now working on a fix for the problem and will provide a new update here soon.

   provider

4. monitoringSep 25, 2024, 8:53 PM UTC

   On Sept 25 we identified that our email-to-board feature was failing for some users. We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

   provider

5. resolvedSep 25, 2024, 9:32 PM UTC

   On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.

   provider

Corrections

None so far.

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