# Email to Board feature isn't working as expected for some customers

- Provider: [Trello](https://down.guide/trello)
- Level: confirmed
- Impact: Degraded
- lasted 2h 10m
- started 2024-09-25 19:22 UTC
- Trello.com, API
- id: DWN-d82b93ddfd
- Official page: https://stspg.io/38s9sv35sqh2

## Updates from Trello
### 2024-09-25 19:22 UTC: investigating
We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.

### 2024-09-25 19:51 UTC: investigating
We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.

### 2024-09-25 19:58 UTC: identified
We've identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we're now working on a fix for the problem and will provide a new update here soon.

### 2024-09-25 20:53 UTC: monitoring
On Sept 25 we identified that our email-to-board feature was failing for some users.
We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

### 2024-09-25 21:32 UTC: resolved
On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.

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