# Messaging Service Whatsapp Geo Match Degraded

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 30m
- started 2026-06-24 18:16 UTC
- WhatsApp Messaging, Messaging Services
- us
- id: DWN-00abda9335
- Official page: https://stspg.io/lwg85ynl3pw3

## Updates from Twilio
### 2026-06-24 18:16 UTC: investigating
Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-06-24 18:41 UTC: investigating
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-24 20:59 UTC: investigating
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-24 21:03 UTC: identified
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.

### 2026-06-24 22:04 UTC: identified
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.

### 2026-06-24 23:21 UTC: monitoring
We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-24 23:47 UTC: resolved
WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.

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