# MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 21m
- started 2026-10-06 06:28 UTC
- MMS Short Code, North America
- us
- id: DWN-035493057a
- Official page: https://stspg.io/ft2rs56llckk

## Updates from Twilio
### 2026-10-06 06:28 UTC: investigating
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-06 07:25 UTC: identified
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-06 07:42 UTC: monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-06 09:47 UTC: monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-06 09:49 UTC: resolved
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.

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