# User Authentication Identity Gateway API Failure Increase in Canada

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 13h 52m
- started 2026-07-19 04:33 UTC
- Verify Silent Network Auth, Lookup Line Type Intelligence \[Twilio API\], Lookup SIM Swap +1
- ca
- id: DWN-05fc743fd8
- Official page: https://stspg.io/spxm6zsmmchx

## Updates from Twilio
### 2026-07-19 04:33 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-19 05:34 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-19 07:34 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-07-19 11:39 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-07-19 14:43 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-19 16:44 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-07-19 18:25 UTC: resolved
The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.

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