# Delay with transcript availability in Twilio Console

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 4m
- started 2026-08-17 14:32 UTC
- Conversation Intelligence (classic)
- id: DWN-0887d0567d
- Official page: https://stspg.io/8z9frd9ps7xb

## Updates from Twilio
### 2026-08-17 14:32 UTC: investigating
Engineering is currently investigating issues regarding Twilio Console in Conversation Intelligence Classic. Customers may experiences delays seeing their transcripts become available for view.

### 2026-08-17 14:54 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-17 17:37 UTC: resolved
This incident has been resolved.

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