# User Authentication Identity SNA Missing Redirects for KPN in Netherlands

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 7h 27m
- started 2026-06-17 13:11 UTC
- Verify Silent Network Auth
- id: DWN-08da02404c
- Official page: https://stspg.io/x9g67s1c0kkr

## Updates from Twilio
### 2026-06-17 13:11 UTC: investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-17 14:16 UTC: investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-17 16:16 UTC: investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-17 20:25 UTC: identified
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-17 20:35 UTC: monitoring
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-17 20:38 UTC: resolved
The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.

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