# Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 16h 51m
- started 2026-06-17 14:18 UTC
- Conversation Intelligence
- id: DWN-09b2d6b02a
- Official page: https://stspg.io/pp8p6yz38rxx

## Updates from Twilio
### 2026-06-17 14:18 UTC: investigating
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-17 15:18 UTC: investigating
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-17 17:18 UTC: investigating
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-17 21:56 UTC: investigating
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 8 hours or as soon as more information becomes available.

### 2026-06-18 07:10 UTC: resolved
We are no longer experiencing elevated latency issues affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).