# User Authentication Identity API Errors for XL Axiata in Indonesia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 13m
- started 2026-03-11 23:12 UTC
- Verify Silent Network Auth
- id: DWN-0a3b05bdb9
- Official page: https://stspg.io/7bvcq8n8915j

## Updates from Twilio
### 2026-03-11 23:12 UTC: investigating
Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-12 00:11 UTC: monitoring
Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-12 02:10 UTC: monitoring
Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-12 02:24 UTC: resolved
Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.

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