# TwiML ConversationRelay Documents Page Error

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 56m
- started 2026-11-06 16:53 UTC
- Documentation
- id: DWN-0a5247e48b
- Official page: https://stspg.io/grzmz7g8nd43

## Updates from Twilio
### 2026-11-06 16:53 UTC: investigating
We are investigating reports of an issue where visitors navigating away from the ConversationRelay documentation page are unexpectedly prompted to log in to the Twilio Console when following documentation links.

### 2026-11-06 16:53 UTC: investigating
We are investigating an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are navigated away from the ConversationRelay documentation page and are unexpectedly prompted to log in to the Twilio Console when following the documentation links. We will provide an update in an hour or sooner with our findings.

### 2026-11-06 16:53 UTC: investigating
Our engineering team is investigating an issue where, users who visit https://www.twilio.com/docs/voice/twiml/connect/conversationrelay will be prompted to login to the Console if they click any links to other docs on the page. Will will provide an update shortly.

### 2026-11-06 16:58 UTC: investigating
We are continuing to investigate this issue.

### 2026-11-06 17:58 UTC: identified
We identified an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. A fix is currently in progress, and we will provide an update in 2 hours.

### 2026-11-06 18:49 UTC: resolved
We resolved an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. The service is operating normally.

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