# Issues when utilizing WhatsApp Sandbox to Send Messages

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 29m
- started 2026-07-07 17:02 UTC
- WhatsApp Messaging
- id: DWN-0bb0206a3b
- Official page: https://stspg.io/g81283zjb68c

## Updates from Twilio
### 2026-07-07 17:02 UTC: investigating
Customers may be unable to send messages from Twilio's WhatsApp sandbox. Engineers are investigating the issue.

### 2026-07-07 18:26 UTC: investigating
We are continuing to investigate this issue.

### 2026-07-07 18:59 UTC: monitoring
Engineers identified and fixed the issue that was causing customers to be unable to send messages from Twilio's WhatsApp sandbox. Customers can now send messages via the Twilio sandbox as normal.

### 2026-07-07 19:31 UTC: resolved
The issue impacting message send has been resolved and Twilio WhatsApp Sandbox is operating normally at this time.

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