# Customer's Unable to Create New Requests for Hosting and Porting

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 53m
- started 2026-10-21 15:07 UTC
- PHONE NUMBERS
- id: DWN-0d136d877a
- Official page: https://stspg.io/sr6ssm036275

## Updates from Twilio
### 2026-10-21 15:07 UTC: investigating
Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-21 15:35 UTC: identified
Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-21 16:30 UTC: monitoring
We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-21 17:00 UTC: resolved
We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).