# User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 5m
- started 2026-06-15 17:06 UTC
- Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes
- us
- id: DWN-124e5afe98
- Official page: https://stspg.io/qyxj9r1vdcxg

## Updates from Twilio
### 2026-06-15 17:06 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-15 18:10 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-15 20:11 UTC: resolved
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).