# Customers Unable to Select Address in Drop Down During Phone Number Purchase

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2026-05-06 23:00 UTC
- Other
- id: DWN-127c35e227
- Official page: https://stspg.io/lzf012f526d9

## Updates from Twilio
### 2026-05-06 23:00 UTC: investigating
We are investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-06 23:52 UTC: investigating
We are still investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-07 00:23 UTC: resolved
We determined this as a false positive incident. All services are now operating normally at this time.

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