# Messaging Services Message Send Failures

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-09-09 17:47 UTC
- Messaging Services
- id: DWN-1342f069c3
- Official page: https://stspg.io/045q57zsk99l

## Updates from Twilio
### 2026-09-09 17:47 UTC: resolved
Our engineers have investigated and resolved an issue with Messaging Services. From 10:28AM PDT on Tuesday, 7/21/26 to 6:00PM PDT on Friday, 9/4/26, customers may have experienced HTTP 400 responses with Twilio error code 21620 when sending messages through Messaging Services if the media URL parameter contained a comma. The issue has been resolved and all impacted services are operating normally.

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