# Voice Gather Speech Degraded in Eu-West-1

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1d 6h
- started 2026-07-06 13:43 UTC
- Speech Recognition (Gather Speech) IE1
- eu, eu-west-1
- id: DWN-135d758b4c
- Official page: https://stspg.io/694mmthdgcnl

## Updates from Twilio
### 2026-07-06 13:43 UTC: investigating
Our engineers are investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-06 14:35 UTC: investigating
We are still investigating the issue with Gather speech and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-06 16:33 UTC: investigating
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 4 hours, or sooner if more information becomes available.

### 2026-07-06 20:33 UTC: investigating
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 8 hours, or sooner if more information becomes available.

### 2026-07-07 04:35 UTC: investigating
We continue to experience issues with Gather speech and are actively working to deploy a fix. We expect to provide another update in 16 hours, or sooner if more information becomes available.

### 2026-07-07 18:28 UTC: monitoring
Gather speech is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24hrs or as soon as more information becomes available.

### 2026-07-07 20:28 UTC: resolved
The issue has been resolved and Gather Speech is operating normally at this time.

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