# SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 25m
- started 2026-10-20 16:28 UTC
- SMS, APAC
- apac, au
- id: DWN-13e8b2d27c
- Official page: https://stspg.io/s545w4m4z3wj

## Updates from Twilio
### 2026-10-20 16:28 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-20 16:29 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-20 17:30 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-20 19:53 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.

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