# Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1d 7h
- started 2026-05-29 15:31 UTC
- Voice, Latin America
- latam
- id: DWN-15bbdc638c
- Official page: https://stspg.io/qjb2dsbw1yjw

## Updates from Twilio
### 2026-05-29 15:31 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-29 16:32 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-29 18:32 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-29 22:33 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-05-30 06:34 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

### 2026-05-30 15:40 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-30 17:41 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-30 21:41 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-05-30 22:58 UTC: resolved
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.

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