# Voice Call Failures From a Subset of Twilio Phone Numbers to Germany

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 7h 20m
- started 2026-10-12 13:25 UTC
- Voice, Europe
- eu
- id: DWN-162b9e947d
- Official page: https://stspg.io/wt2ny0qspg76

## Updates from Twilio
### 2026-10-12 13:25 UTC: investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-12 14:28 UTC: investigating
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-12 16:34 UTC: investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-12 18:36 UTC: monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-12 20:45 UTC: resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.

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