# Issue with 500 Errors on Porting Request Submissions

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 20m
- started 2026-10-22 17:10 UTC
- PHONE NUMBERS
- us
- id: DWN-16896cc0a2
- Official page: https://stspg.io/mvbk08t0fyhg

## Updates from Twilio
### 2026-10-22 17:10 UTC: investigating
Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-22 17:24 UTC: investigating
We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. 
We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-22 18:16 UTC: identified
We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time.
We will provide another update in 2 hours or as soon as additional information is available.

### 2026-10-22 19:03 UTC: monitoring
We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-22 19:30 UTC: resolved
We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).