# Retroactive Incident: Deepgram connection Timeouts Impacting Speech to Text

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-04 15:36 UTC
- id: DWN-189b9d3993
- Official page: https://stspg.io/mkd6zw49nmnr

## Updates from Twilio
### 2026-08-04 15:36 UTC: resolved
During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.

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