# Recharge Triggers Were Fired for Inactive Accounts

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 15h 37m
- started 2026-03-18 14:57 UTC
- Billing
- id: DWN-198c6f9533
- Official page: https://stspg.io/h1dhypshktg6

## Updates from Twilio
### 2026-03-18 14:57 UTC: investigating
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.

### 2026-03-18 16:58 UTC: investigating
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-03-18 22:10 UTC: identified
Our engineers have identified the issue with the account balance and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

### 2026-03-19 05:19 UTC: monitoring
Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-19 05:48 UTC: monitoring
Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-19 06:19 UTC: monitoring
Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-03-19 06:34 UTC: resolved
The account balance issue has been resolved.

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