# File Type Sources Failing to Update

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 25m
- started 2026-06-30 20:29 UTC
- Enterprise Knowledge
- id: DWN-1a136e805c
- Official page: https://stspg.io/dh4tgzpr65cj

## Updates from Twilio
### 2026-06-30 20:29 UTC: investigating
We are observing knowledge sources of type file are stuck in progress.We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-30 20:54 UTC: resolved
Knowledge sources of type file is operating normally at this time.

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