# Intermittent Failures to Update Call Recordings

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 13m
- started 2026-08-28 17:31 UTC
- Voice REST API US1
- id: DWN-1e807682a3
- Official page: https://stspg.io/rfjl1wlyb0n1

## Updates from Twilio
### 2026-08-28 17:31 UTC: identified
Our engineers have identified the issue where a small set of in progress call recordings cannot be modified and a small set of calls modification will not work and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-28 18:32 UTC: identified
Our engineers have identified the issue where a small set of in progress call recordings cannot be modified and a small set of calls modification will not work and are working to deploy a fix. We expect to provide another update in 2 hour or as soon as more information becomes available.

### 2026-08-28 20:47 UTC: identified
Our engineers have identified the issue where a small set of in progress call recordings cannot be modified and a small set of calls modification will not work and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-28 21:42 UTC: monitoring
In progress call recording and call modification are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-28 22:12 UTC: monitoring
In progress call recording and call modification are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-08-28 22:43 UTC: resolved
In progress call recording and call modification are operating normally at this time. This incident has been resolved.

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