# SMS Delivery Delays and Failures to Airtel in Zambia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 26m
- started 2026-03-10 09:00 UTC
- SMS, Middle East & Africa
- me
- id: DWN-1e9dbbb896
- Official page: https://stspg.io/nht6krwp370j

## Updates from Twilio
### 2026-03-10 09:00 UTC: investigating
We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

### 2026-03-10 09:50 UTC: investigating
We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-10 11:36 UTC: monitoring
We are observing successful SMS delivery from Twilio to Airtel network subscribers in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-10 13:26 UTC: resolved
We are no longer experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. This incident has been resolved.

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