# User Authentication Identity Gateway API Failure Increase in Canada

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 10m
- started 2026-06-11 06:32 UTC
- Lookup Identity Match, Lookup Line Type Intelligence \[Legacy API\], Legacy Identity MatchAndAttributes
- ca
- id: DWN-25806accb9
- Official page: https://stspg.io/k3y3gm0rs5k3

## Updates from Twilio
### 2026-06-11 06:32 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-11 07:37 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-11 09:40 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-11 11:42 UTC: resolved
The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.

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