# IP Retrieval Failing for EU Regional Customers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3d 21h
- started 2026-08-10 18:32 UTC
- SendGrid API
- eu
- id: DWN-266324c54f
- Official page: https://stspg.io/7j53lfp62pph

## Updates from Twilio
### 2026-08-10 18:32 UTC: investigating
Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-10 18:37 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-14 16:21 UTC: resolved
Our engineers have monitored the fix and confirmed the issue with IP Retrieval Failing for EU Regional Customers has been resolved. All services are now operating normally at this time.

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