# Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 2m
- started 2026-07-08 00:48 UTC
- Toll-Free Verification Portal
- id: DWN-278ed479d0
- Official page: https://stspg.io/0vpqr3twtq74

## Updates from Twilio
### 2026-07-08 00:48 UTC: investigating
Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-07-08 01:03 UTC: investigating
We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-08 01:58 UTC: investigating
We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-08 02:32 UTC: monitoring
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

### 2026-07-08 02:50 UTC: resolved
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.

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