# User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 53m
- started 2026-09-18 01:45 UTC
- Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
- ca
- id: DWN-27cf7aae38
- Official page: https://stspg.io/m79htdmt2dd3

## Updates from Twilio
### 2026-09-18 01:45 UTC: investigating
Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-18 02:27 UTC: identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-18 03:28 UTC: identified
Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-18 05:36 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-18 07:38 UTC: resolved
The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.

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