# Issue with Stale Observations Results when Querying Memory Recall

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 57m
- started 2026-07-24 22:46 UTC
- Conversation Memory
- id: DWN-2888492352
- Official page: https://stspg.io/xbnd6x4cgwnj

## Updates from Twilio
### 2026-07-24 22:46 UTC: identified
Our engineers have identified an issue with Memory Recall and are working to deploy a fix. At this time, profiles with more than 500 observations could see stale observations in their results from Memory Recall. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-24 23:43 UTC: monitoring
Observations results in Memory Recall is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-25 01:43 UTC: resolved
The issue affecting observation results has been resolved and Memory Recall is operating normally at this time.

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