# SMS Delivery Failures between a subset of Twilio Short Codes and Long Codes and Multiple Networks in Brazil

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 34m
- started 2026-04-12 14:48 UTC
- SMS, Latin America
- latam
- id: DWN-2bba6b3819
- Official page: https://stspg.io/dzv584v0tds9

## Updates from Twilio
### 2026-04-12 14:48 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-12 15:21 UTC: monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-12 15:22 UTC: resolved
The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.

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