# SMS Delivery Failures from a Subset of Twilio Long Codes to DiGi Malaysia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 42m
- started 2026-08-13 22:37 UTC
- SMS, APAC
- apac
- id: DWN-2bce9bd2d6
- Official page: https://stspg.io/5nx5q5tf7zc8

## Updates from Twilio
### 2026-08-13 22:37 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-13 22:43 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-13 23:25 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-13 23:27 UTC: identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-14 00:33 UTC: identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-14 01:28 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-14 03:34 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-14 04:19 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia is operating normally.

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