# Message Logs Performance Issues

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 6d 6h
- started 2026-08-28 18:35 UTC
- Messaging Insights
- id: DWN-2cc8a8b1a3
- Official page: https://stspg.io/5lgl8pl2l6dl

## Updates from Twilio
### 2026-08-28 18:35 UTC: monitoring
We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-08-29 18:35 UTC: monitoring
We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-08-30 18:35 UTC: monitoring
We have started seeing recovery for Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-08-31 18:37 UTC: monitoring
We are continuing to monitor the small subsets of traffic that may experince a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-09-01 19:00 UTC: monitoring
We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-09-02 19:00 UTC: monitoring
We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-09-03 19:00 UTC: monitoring
We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.

### 2026-09-04 00:40 UTC: resolved
Latency for subsets of traffic has been resolved and Messaging Logs is operating normally at this time.

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