# PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 42m
- started 2026-03-13 16:04 UTC
- Billing
- id: DWN-2d8ecc6c5c
- Official page: https://stspg.io/bwv5ccgp38v7

## Updates from Twilio
### 2026-03-13 16:04 UTC: investigating
Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.

### 2026-03-13 16:54 UTC: monitoring
Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-13 18:46 UTC: resolved
Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.

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