# Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 44m
- started 2026-09-22 21:27 UTC
- Other
- id: DWN-2dfdb927fa
- Official page: https://stspg.io/w1fb60t016x1

## Updates from Twilio
### 2026-09-22 20:27 UTC: investigating
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-22 21:27 UTC: investigating
We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-09-22 21:41 UTC: monitoring
We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-09-22 22:10 UTC: resolved
We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.

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