# SMS Delivery Receipt Delays from Twilio to Telecall Brazil

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 13h 33m
- started 2026-08-19 06:08 UTC
- SMS, Latin America
- latam
- id: DWN-2ef8adc50a
- Official page: https://stspg.io/2ytm4nt3jzyd

## Updates from Twilio
### 2026-08-19 06:08 UTC: investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-19 06:22 UTC: identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-19 07:23 UTC: identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-19 09:31 UTC: identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-19 13:35 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-19 15:35 UTC: monitoring
We have observed a recovery in SMS delivery receipts from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-08-19 19:40 UTC: resolved
The incident has been resolved and SMS delivery receipts from Twilio to Telecall network subscribers in Brazil is operating normally.

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