# Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 16h 51m
- started 2026-11-03 02:17 UTC
- Voice, North America
- us
- id: DWN-2f6dadca78
- Official page: https://stspg.io/l4ygsr1pc6xx

## Updates from Twilio
### 2026-11-03 02:17 UTC: investigating
Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-03 03:02 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-03 05:02 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-03 09:08 UTC: monitoring
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-11-03 17:15 UTC: monitoring
We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

### 2026-11-03 19:08 UTC: resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

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