# Whatsapp Sender Onboarding Unavailable

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 25m
- started 2026-06-04 00:23 UTC
- WhatsApp Messaging
- id: DWN-2fd63f8f69
- Official page: https://stspg.io/l5cydj8cz8lm

## Updates from Twilio
### 2026-06-04 00:23 UTC: investigating
We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-04 01:27 UTC: investigating
We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-04 01:52 UTC: identified
Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.

### 2026-06-04 02:17 UTC: monitoring
WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-04 02:49 UTC: resolved
Issue with WhatsApp sender onboarding has been resolved and service is operating normally at this time.

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