# User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for T-Mobile in United States

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 6m
- started 2026-07-24 08:57 UTC
- Lookup SIM Swap
- us
- id: DWN-34350166b9
- Official page: https://stspg.io/q9lhfjn19mmm

## Updates from Twilio
### 2026-07-24 08:57 UTC: investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-24 09:57 UTC: investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-07-24 11:03 UTC: resolved
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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