# SMS Delivery Failures from Twilio to du and Etisalat United Arab Emirates

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 17h 1m
- started 2026-02-28 17:28 UTC
- SMS, Middle East & Africa
- me
- id: DWN-34e14b1dcb
- Official page: https://stspg.io/68zmw5265cyw

## Updates from Twilio
### 2026-02-28 17:28 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-02-28 17:42 UTC: identified
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-02-28 18:41 UTC: identified
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-02-28 20:41 UTC: identified
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-03-01 00:41 UTC: identified
Twilio customers may be experiencing SMS delivery failures from Twilio to du and Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and continue working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-03-01 06:42 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to du and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-01 08:40 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to du and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-01 10:29 UTC: resolved
We are no longer experiencing SMS delivery failures to du and Etisalat network subscribers in the United Arab Emirates. This incident has been resolved.

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