# Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 12h 21m
- started 2026-05-12 23:02 UTC
- Billing
- id: DWN-352aedf0bf
- Official page: https://stspg.io/8cb3sygjx42z

## Updates from Twilio
### 2026-05-12 17:09 UTC: investigating
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-05-12 17:29 UTC: investigating
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

### 2026-05-12 18:05 UTC: investigating
We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.

### 2026-05-12 18:24 UTC: identified
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

### 2026-05-12 19:05 UTC: monitoring
Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-12 21:01 UTC: monitoring
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-12 23:02 UTC: monitoring
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-13 01:03 UTC: monitoring
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-13 04:54 UTC: monitoring
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-13 08:54 UTC: monitoring
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.

### 2026-05-13 11:23 UTC: resolved
The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.

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