# Text to Speech Messages Could Be Dropped

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 16m
- started 2026-05-18 15:56 UTC
- Text-to-Speech US1
- id: DWN-35fef558fc
- Official page: https://stspg.io/x5c5f6cpqbzv

## Updates from Twilio
### 2026-05-18 15:56 UTC: investigating
Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-05-18 16:29 UTC: identified
We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

### 2026-05-18 16:41 UTC: monitoring
Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-05-18 17:12 UTC: resolved
Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.

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